Are you excited about the upcoming Tet holiday shopping season? As a seller on e-commerce platforms like Shopee and Lazada, you know this will be your busiest sales period of the year. But to make the most of this opportunity, you need to start preparing now. Here are 5 ways to get your logistics and personnel ready for the Tet shopping frenzy.
1. Forecast Sales and Plan Inventory
First, look at your sales data from last year's Tet season and forecast how much inventory you will need this year. Plan to stock at least 20-30% more products than normal to meet higher demand. Work with your suppliers early to ensure you have enough stock on hand before the rush begins. Running out of your bestselling items during Tet will lead to lost sales.
2. Expand Your Delivery Options
During Tet, customers want their items delivered quickly and reliably. Partner with multiple logistics providers like GHTK, Viettel Post, etc. to offer express shipping. Providing free shipping or discounts on faster delivery can incentivize customers to buy from you.
3. Streamline Order Fulfillment
Simplify packing and shipping processes before Tet. Pre-pack popular combo deals or bundle items to speed up order fulfillment. Organize your warehouse layout so bestsellers are closest for pickers. Invest in automation tools like labeling printers and packing tables. Faster fulfillment means happier customers.
4. Scale Up Your Team
Hire extra temporary staff or outsource order processing to meet higher sales volumes during Tet. Train new hires thoroughly on your processes and have your best team members oversee them. With more people power, your existing staff won't get overwhelmed.
5. Plan Returns and Exchanges
Unfortunately, some customers will need to return or exchange Tet gifts. Set up a dedicated returns desk and stock key sizes/colors to simplify exchanges. Have a clear returns and refunds policy prominently displayed on your store. Handling returns promptly preserves your reputation.
With the right preparation, your business can thrive this Tet shopping season on e-commerce platforms. Partner with Ecomax - we are e-commerce experts who can help you implement these recommendations so your store is ready for the busiest sales time of the year! Contact us today to get started.