Hey friends! 👋 It's that time of year again - Tet is right around the corner! As sellers on ecommerce platforms like Shopee and Lazada, we know how crazy busy it can get leading up to and during the Lunar New Year.
At Ecomax, we want to help you keep your customers happy and your sales strong over the holiday season. Here are our top 4 tips for taking great care of your customers during Tet 2024:
1. Let Customers Know Your Tet Schedule
About a month before Tet, start giving customers a heads up on when your store will be closed or have limited operations.
Send an email
Post on your store's social media pages
Put up an announcement banner on your store page
Tell them exactly which days you'll be closed and when you'll be back to normal operations. This helps set clear expectations so customers aren't left wondering.
2. Offer Tet Discounts and Deals
People love saving money on their Tet shopping! Offer special discounts and flash deals leading up to the holiday to attract customers and boost sales.
Some ideas:
15-20% off Tet gift collections
Free shipping with minimum purchase
Bundle and save deals
Buy 2 get 1 free offers
Promote the deals well ahead of time so customers can take advantage!
3. Remind Customers of Order Deadlines
To ensure delivery by Tet, remind customers of order deadlines for standard and expedited shipping.
Post the deadlines prominently on your store page
Send email reminders to customers
Inform buyers at checkout
Giving shipping cut-off dates will motivate customers to order early so they get their items on time.
4. Follow Up After Tet
After your break, don't forget to follow up with customers!
Send an email thanking them for their orders and patience over Tet
Offer a small discount code or free gift as a welcome back offer
Let them know you're fully operational and ready to help them
These small gestures go a long way in keeping customers happy and loyal to your store.
There you have it - our top tips for taking great care of your ecommerce customers during Tet! Wishing everyone a happy and prosperous Year of the Dragon! Let us know if you have any other questions.
Happy New Year!
Ecomax - Your ecommerce solutions partner!