As an e-commerce agency, Ecomax knows how important getting good reviews for your products on social media can be. Positive reviews make customers trust your products more and want to buy from them. But how do you actually get more of those great reviews as a seller on marketplaces like Shopee, Lazada or Tiktok? Here are 10 easy tips to help you get more positive product reviews on social media.
1. Ask your customers nicely
The easiest way to get product reviews is to simply ask your customers for them! Ecomax recommends putting a little note in your product packaging asking customers to leave a review. Something like:
"Hi [customer name]! We hope you love [product name]. If you're happy with it, please leave us a review on [Facebook/Instagram/etc]. Your feedback helps other customers find great products! Thank you!"
Most people are happy to leave a review when asked nicely. Just don’t pressure them too much.
2. Follow up with customers after delivery
Ecomax suggests waiting a few days after your customer gets their order. Then send them a quick email or DM asking how they like the product. Let them know you’d really appreciate if they could leave a review sharing their experience.
Following up shows you care about their satisfaction. And it reminds them about leaving a review at the perfect time - after they’ve tried your product!
3. Make leaving reviews super easy
Don’t just ask for reviews - give direct links to make it effortless. In your follow up message, include links directly to your Shopee or Lazada product page or review section. The easier you make leaving a review, the more likely customers will actually do it.
4. Offer discounts for reviews
Everyone loves a deal! We recommend giving discounts like 10-20% off their next purchase if customers leave a product review. Just make sure to frame it as a “thank you” for taking the time to help other customers, not as paying for the review itself.
5. Reply to reviews
When you get positive reviews as a seller, be sure to reply and thank the customer! Ecomax says this shows you read and appreciate their feedback. Replying also bumps the review up higher on your page so more potential customers see it.
6. Share great reviews
If a customer leaves an especially glowing review, we suggest asking if you can share it on your social media feed. Getting their permission first is important. But sharing reviews shows how real customers feel about your products.
7. Run giveaways or contests
Ecomax recommends running contests for your products and requiring an honest review for entry. You could do simple things like giving away products in exchange for reviews. Or have monthly contests for reviewers to win bigger prizes.
8. Partner with influencers
Influencers or bloggers with lots of engaged followers are great for getting the word out. You can send them free products to try and review. Their followers really trust their opinions.
Make sure to work with influencers who genuinely like your products. Their reviews will come off more authentic that way.
9. Spotlight satisfied buyers
Share user-generated content like photos or videos of real customers enjoying your products. With their permission, you can also repost their reviews as stories or posts. Spotlighting real buyers shows authentic experiences.
10. Track your review progress
We recommend using free tools like Google Alerts to monitor brand mentions and reviews. This helps you easily see more opportunities to engage with reviewers. You can also track how many reviews you're getting monthly to improve.
As an e-commerce agency, Ecomax knows getting more product reviews takes some effort, but really pays off. Positive reviews drive sales, build trust, and show your products' quality. Focus on making review-leaving easy and enjoyable, not forced. With these tips, you'll be on your way to social media success!